Operational Leadership for Healthcare Professionals

This two-day learning session is designed to cover the essential skills required for healthcare professionals new to leadership positions. This program gives your people the communication skills, confidence and practice to build better Leadership communication skills.

Learning Modules

Respond to Individual Team Members using our Hollywood Profile System:

If you have ever wondered about the day-to-day application of personality profiling like Myers Briggs, Keirsey Temperament Sorter or DISC, Our Hollywood Profile  helps to put a practical application on these valuable psychometrics tools.
By understanding, each of the four profiles (Star, Director, Producer, Agent), you will be able to maximize the effectiveness of your team by understanding the strengths and weakness of each of these profiles. You will learn specific psychological triggers that speed up communications and find out the natural work pattern of each profile.

Understand Conflict Resolution -
Conflict is always part of a dynamic work environment. How conflict is managed will set a tone for your work team. Your response to conflict and how you ultimately resolve it is based on your experiential learning with conflict resolution methodologies. Resolution is about finding out what is best for the team and moving the decision-making process ahead using consensus as a foundation.

How to Use a Positive Feedback Model to Help Your Team Members Become More Self- Directed:
This segment is designed to take the pressure off of the leader and place dual responsibility on both the leader and the team member for work evaluation and the self-improvement process. Based on pre-determined work behaviors, leaders are leading the way by eliminating the traditional hierarchical structure of job evaluation. This empowering process will speed up evaluation time and allow team members to focus on making achievable improvements in their work by a dedication to constant and consistent progress.

Recognize and Effectively Use Different Leadership Styles:
Once you have determined your leadership style by completing the Hollywood Profile System, you will discover that in most cases you are effectively communicating with normally 25% to 50% of your team members. That leaves nearly half of your team in conflict with your leadership style. This will also assist you in working with your team and other team leaders within your organization. You will be able to select the proper approach that will increase your likelihood of getting the results you need in your job function.

How to Help Communicate Goals and Expectations to Others:
You will learn situational scripting that will allow you to communicate both goals and expectations to your team in such a way to expedite “buy in”. Along with the scripting, you will also learn our unambiguous word method.

Managing in a Multiple Priority Environment:
Productive leaders know the difference between juggling tasks and the skill of truly balancing priorities within a busy workday. This module helps you make active informed decisions about what to do and when to do it. Increased productivity and stress reduction are the foundations. You will learn the art of delegation within the framework of a team management model.

Communicating with Team Members by Showing Empathy:
This module is an extension of Communicating goals and expectations, you will learn additional scripting of how to properly express empathy so that you avoid being a central point of all conflicts. You will learn our “Universal Truths” method that helps to neutralize potential emotional situations and move your team ahead.

Creating Problem Solving Methods that are Staff Focused:
Working within a team environment becomes a challenge for most North American organizations because of our tendency to keep problem solving as the strict domain of management personnel. You will learn how to guide your team to dual responsibility for team problem solving so that suggestions for workplace improvements come from the whole team. Part of this segment is how to understand and use the concept of consensus decision making.

Role plays, the SBP Way
Like all of our programs, participants will have lots of opportunities to experience our “S.T.O.P.” action role-plays to further practice and solidify their new skill sets. Our stop action role-plays are specifically designed to make all participants comfortable with their new skills. They are done segment by segment in a non-threatening way so that any learning corrections are made in the safety of the training room. The content for role-plays and scenarios will be based on day-to-day operations within your Health Care Facility.

What others are saying about the Course?

“Great learning tool for new and veteran leaders.”

“It was worth every minute and will help me grow as a leader.”

“A good course; which is applicable both to work and life skills in human relations.”

“Good for any one who is in a leadership role.”

“If the opportunity arises, take it! When you complete it you will know why.”

“The most effective tools I’ve ever heard about to help understand people and how to approach people.”

“I feel that all members of any team should have this insight.”

“It really opens your eyes to different personalities & why they are so different.”

“Simple… Take it!